Privacy Policy

Last updated: June 03, 2025

At Azentials, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.azentials.in or make a purchase with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party payment gateways)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on the site
Referring URLs and device information
Cookie and tracking data

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, invoices, and shipping updates
Respond to customer service inquiries
Improve our website, products, and services
Send promotional emails and offers (only if you have opted in)
Prevent fraud and ensure website security
Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Logistics partners — to fulfill and deliver your orders (e.g. Delhivery, Bluedart, Shiprocket)
Payment gateways — to securely process transactions (e.g. Razorpay, PayU)
Analytics providers — to understand website usage (e.g. Google Analytics)
Legal authorities — if required by law or to protect our rights

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You may choose to disable cookies through your browser settings. Please note that doing so may affect certain features of the website.

Cookie Type	Purpose
Essential cookies	Required for the website to function (cart, checkout, login)
Analytics cookies	Help us understand visitor behaviour and improve our site
Marketing cookies	Used to deliver relevant ads and track campaign performance

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order and transaction records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

If you wish to have your data deleted, please contact us at info@azentials.in and we will process your request in accordance with applicable regulations.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure, PCI-compliant payment gateways.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@azentials.in.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.