Return & Refund Policy

Last updated: June 03, 2025

At Azentials, we stand behind the quality of every product we make. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a request.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The return request must be raised within 7 days of delivery
The product must be unused, unopened, and in its original packaging
The product must not be a hygiene-sensitive item (see Section 3 for non-returnable items)
Proof of purchase (order number or invoice) must be provided
Photographs of the product and packaging must be shared at the time of raising the request

2. Reasons Accepted for Returns

Reason	Eligible for Return / Refund
Damaged or broken product received	Yes — full refund or replacement
Wrong product delivered	Yes — full refund or replacement
Product missing from order	Yes — replacement or refund for missing item
Product expired or near expiry at delivery	Yes — full refund or replacement
Change of mind / didn't like the product	No — not eligible
Allergic reaction (after use)	No — patch test recommended before use

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Opened or used skincare, haircare, or wellness products
Products with broken seals or removed protective packaging
Items purchased during sale or at a discounted price (unless damaged or incorrect)
Gift cards or store credits

4. How to Initiate a Return

To raise a return request, please follow these steps:

Email us at info@azentials.in within 7 days of receiving your order
Use the subject line: Return Request — Order #[Your Order Number]
Include clear photographs of the product, packaging, and the issue
Our team will review your request and respond within 2–3 business days

Please do not ship any product back to us without receiving written approval from our team. Unauthorised returns will not be accepted.

5. Return Pickup & Shipping

Once your return is approved:

We will arrange a reverse pickup from your registered address at no additional cost to you
In areas where reverse pickup is not available, you may be requested to self-ship the product
Self-shipped returns must use a trackable courier service; shipping costs will be reimbursed up to ₹100

6. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method (UPI, credit/debit card, net banking)
For COD orders, refunds will be processed via bank transfer — please share your account details when raising the request
Shipping charges (if any) are non-refundable unless the return is due to our error

7. Replacements

If you prefer a replacement instead of a refund, we will dispatch the replacement product once the original item has been received and inspected. Replacement orders are subject to product availability. If the product is out of stock, a full refund will be issued instead.

8. Cancellations

Orders can be cancelled within 2 hours of placing them by contacting us at info@azentials.in. Once an order has been dispatched, it cannot be cancelled and must be returned after delivery as per this policy.

For prepaid orders cancelled before dispatch, a full refund will be processed within 5–7 business days.

9. Damaged in Transit

If your order arrives visibly damaged, please:

Refuse to accept the delivery if the outer packaging is severely damaged
If already accepted, photograph the damage immediately and contact us within 48 hours
We will file a claim with the courier and arrange a replacement or refund promptly